STORE POLICY
CUSTOMER CARE
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At Sajra, we prioritize customer satisfaction and aim to provide excellent customer care services. Here are the key aspects of our customer care policy:
Contact Us:
Our customer care team is available to assist you with any inquiries, issues, or feedback. You can reach us via email at sajraindia@gmail.com. Our business hours are 9:00 to 21:00.
Order Support:
For questions regarding your order status, tracking information, or changes to your order, please check your email for tracking number or contact our customer care team. We'll ensure a smooth and timely resolution.
Returns and Exchanges:
Refer to our return policy for information on eligible returns, exchanges, and the return process. We strive to make the return experience hassle-free for our customers.
Feedback and Suggestions:
We value your feedback and suggestions. Let us know how we can improve our services or product offerings to better serve your needs.
PRIVACY & SAFETY
Protecting your privacy and ensuring a safe shopping experience is paramount to us. Here's how we handle privacy and safety concerns:
Data Privacy:
We respect your privacy and handle your personal information with utmost confidentiality. Your data is used solely for order processing, communication, and improving our services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Secure Transactions:
All transactions conducted on our website are secured using industry-standard encryption technology. Your payment information is encrypted and processed securely.
Account Security:
Protecting your account information is important. We recommend creating a strong password and not sharing your account credentials with others to ensure account security.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.
Fraud Prevention:
We employ measures to prevent fraud and unauthorized access. In case of any suspicious activity, please report it to our customer care team immediately for investigation.
Safe Shopping Guarantee:
We guarantee a safe and secure shopping experience on our platform. If you encounter any security-related issues or have concerns, please contact us for assistance.
How we use cookies:
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
You can choose to accept or decline cookies.
Declining may prevent you from taking full advantage of the website.